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11 October 2011 @ 11:24
Four weeks and six days after facebook disabled my account, and after 20 "I believe this is in error" messages followed by automated in-browser assurances of their 'prompt reply,' I just received an email verification response.

So no actual movement yet, but that's SOMETHING:

In order to receive support, you must reply to this email to verify that you are the owner of the Facebook account that you referenced in your inquiry. This security step must be completed before Facebook can respond to your inquiry.

I'm amused that this is prefaced with a simple 'Hi' as if they know me and this isn't official correspondence.

Later in the email they announce that:

Once we have this information, we will take further steps to assist you. Remember that writing in multiple times will not result in a faster response. Once you submit your initial request, it is placed in a queue and responded to accordingly.

Yet I received this email a minute or less after submitting today's in-browser complaint. Five weeks to respond to something in a queue, in internet time? You've GOT to be kidding, Facebook.

Of course if you've not responded in 24 hours someone is going to message again. And again. And again. Because we've all actually experienced customer service before in our lives.

I also enjoy that they ask that you don't make another account in the interim as its against their TOS. Facebook? Really? Its been five weeks, that I hadn't abandoned chasing this up and just made another account four and a half weeks ago means I'm SURELY in the minority. If you want people to not make multiple accounts, how about ACTUALLY responding promptly instead of just saying you're going to and then not getting around to it for thirty six days? You're not a single person doing something for free as a hobby, you're a large multinational company.

Oh well, there's been SOME movement. So we'll see if I have a re-activated FB, which I'm already REALLY used to not using, by November. Yeah?
essie: dr who: master's not funny facedear_prudence on 11th October 2011 06:27 (UTC)
un. believable.

nettnessbondchick_nett on 17th October 2011 01:22 (UTC)
I'm wondering how long to wait before 'confirming' again xD
Andymonotonehell on 11th October 2011 08:48 (UTC)
You know, of course, that you're not the customer? You're the product.
nettnessbondchick_nett on 17th October 2011 01:23 (UTC)
Sure, but either way its not in any company's interest to have stock sitting in the backroom for months on end not gaining exposure. They can't make any money that way ;)
Jennsimsimity on 13th October 2011 12:45 (UTC)
Seriously pathetic. I would have made a new one, but that's me. At least temporarily.

And umm, FB? Newsflash...most people have multiple accounts. :p
nettnessbondchick_nett on 17th October 2011 01:24 (UTC)

Thing is, I'm totally used to not having one now xD I'm really only seeing it through because of the principle plus I need a legitimate one for work purposes.
Virtual Deliriumvirtualdelirium on 15th October 2011 12:36 (UTC)
Awesome rant! Love it! ( Agree with everything you say. Yep. )
nettnessbondchick_nett on 17th October 2011 01:24 (UTC)
Re: Facebook
LOL I didn't think this was really all that rant-ie, but okay thanks xD
deasilvae: rainbow shoesdeasilvae on 15th November 2011 23:06 (UTC)
I don't want you to get used to it!
You are already too used to not having a mobile phone. =P
nettnessbondchick_nett on 15th November 2011 23:19 (UTC)
Its too late dude, I already am, its been MONTHS! Five weeks for them to send me the verification email, and now its been another five weeks since then...